Offering product support, maintenance contracts, and warranties not only increase your bottom line, they also help you maintain quality customer relations by providing services and care for products beyond the original purchase.
OptiProERP supports warranty tracking, service operations, service contract management, service planning, tracking of customer interactions, and customer support. It allows your sales representatives to create contracts on the fly, and manage their start and end dates.
- Support, service and warranty contracts
- Tracking across multiple customer interactions
- Equipment record and cost of ownership
- Equipment reports across multiple sites
- Service analytics and dashboards
- Service plan management
- Service call management
- Response time analytics
- Mobile Service Application
- Serial Number Genealogy