Service Management

ERP software for manufacturing and distribution

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OptiProERP’s Service Management provides greater control
over your service department with a solutions knowledge base, tracking of service contracts, and call analytics.

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Why Choose OptiProERP’s
Service Management Software?

With OptiProERP, Service Management is built into and integrated with your ERP, giving you a single system where you can fully manage all aspects of service calls and customer service information to help guarantee timely response and resolution times.

OptiProERP’s Service Management will help you improve customer relations and the efficiency of your operations.

  • Resolve: frequently asked questions easily with a solutions knowledge base.
  • Track: serial numbers from the sale of an item throughout the entire service period.
  • Manage: the service contract to ensure timely and accurate execution of contract terms.
  • Analyze: support staff performance and consumer issues for improved customer service.
ERP Software Demo

See OptiProERP’s Service Management Software in Action

ERP Software Demo

Why Choose OptiProERP’s
Service Management Software?

With OptiProERP, Service Management is built into and integrated with your ERP, giving you a single system where you can fully manage all aspects of service calls and customer service information to help guarantee timely response and resolution times.

OptiProERP’s Service Management will help you improve customer relations and the efficiency of your operations.

  • Resolve: frequently asked questions easily with a solutions knowledge base.
  • Track: serial numbers from the sale of an item throughout the entire service period.
  • Manage: the service contract to ensure timely and accurate execution of contract terms.
  • Analyze: support staff performance and consumer issues for improved customer service.

Benefits of OptiProERP’s Service Management

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Improved-Response-Times

Improved Response Times

Service monitoring sends real-time alerts when preset limits are exceeded.

Better-Customer-Service

Better Customer Service

View the relevant consultant, department, or employee to navigate service calls.

Faster-Resolutions

Faster Resolutions

Quickly find resolutions to common issues using a solutions knowledge base.

Efficient-Contract-Administration

Efficient Contract Administration

Maintain customer agreements with key information on service contracts and warranties.

Real-time-Analysis

Real-time Analysis

Instant access to multiple reports on call volumes, durations, and response times.

Standardization

Standardization

Predefined templates help employ an automated and standardized approach to contracts.

Empowered-Employees

Empowered Employees

Service staff can access their call performance to take any necessary action.

Enhanced-Customer-Data

Enhanced Customer Data

Customer equipment cards track the serial numbers of items sold and services provided.

OptiProERP’s Service Mobile App

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Product Configurator on Mobile and Web

Mobility matters in today’s 24/7 world

Access OptiProERP from anywhere, on any smart device.

  • Efficiently manage and resolve service tickets online or offline
  • View KPIs and customize to suit your business needs
  • Deliver excellent customer service, anywhere, anytime.

How OptiProERP’s Service Management Software Can Work for You

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How OptiProERP’s Service Management Software Can Work for You

OptiProERP’s Service Management Functionality

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Contract Administration Contract Administration

Contract Administration

Administer all key aspects of the customer warranty and service contract life cycles.

Project Management Project Management

Project Management

Manage projects by creating tasks and activities related to customer requests.

Issue Resolution Issue Resolution

Issue Resolution

Online ticketing system lets you receive and track customer issues through to resolution.

User Authorization User Authorization

User Authorization

Control access and authorizations for specific service data and reports.

Product Contracts Product Contracts

Product Contracts

Monitor the contract terms, renewal, and expiration times for particular items.

Service Monitoring Service Monitoring

Service Monitoring

Use the service monitor to display all open service calls and overdue calls.

Performance Evaluation Performance Evaluation

Performance Evaluation

Evaluate service performance by analyzing service contracts and technical call data.

Alert Notifications Alert Notifications

Alert Notifications

Provide alerts when call durations and volume limits have been exceeded.

Remote Access Remote Access

Remote Access

Assign tickets, create activities, and contact customers locally and remotely.

Assign Service Calls  Assign Service Calls

Assign Service Calls

Define different queues to navigate service calls to relevant departments or employees.

Alert Notifications Alert Notifications

Predefined Templates

Employ an automated and standardized approach to creating service contracts.

Real-time Reports Real-time Reports

Real-time Reports

Analyze service calls by queue, response by assignee, average closure time, and more.

How to Know if You Need OptProERP’s Service Management Software

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If questions like these are keeping you awake at night,
you will likely benefit from OptiProERP Service Management Software.

How OptiProERP’s Service Management Software Can Work for You

OptiProERP Service Management Resources

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Data Sheet

Data Sheet

Mobile Service App

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White Paper

White Paper

A Roadmap for ERP Selection in Today’s Digital World

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Blog

Video

Intro to OptiProERP

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See how OptiProERP meets your unique manufacturing needs

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