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With OptiPro Manufacturing, Service Management is built into and integrated with your ERP, giving you a single system where you can fully manage all aspects of service calls and customer service information to help guarantee timely response and resolution times.
OptiPro Manufacturing’s Service Management will help you improve customer relations and the efficiency of your operations.
See OptiPro Manufacturing’s Service Management Software in Action
Service monitoring sends real-time alerts when preset limits are exceeded.
View the relevant consultant, department, or employee to navigate service calls.
Quickly find resolutions to common issues using a solutions knowledge base.
Maintain customer agreements with key information on service contracts and warranties.
Instant access to multiple reports on call volumes, durations, and response times.
Predefined templates help employ an automated and standardized approach to contracts.
Service staff can access their call performance to take any necessary action.
Customer equipment cards track the serial numbers of items sold and services provided.
Minimize invoice process and transportation lead time, increasing productivity and growth.
Access OptiPro Manufacturing from anywhere, on any smart device.
Administer all key aspects of the customer warranty and service contract life cycles.
Manage projects by creating tasks and activities related to customer requests.
Online ticketing system lets you receive and track customer issues through to resolution.
Control access and authorizations for specific service data and reports.
Monitor the contract terms, renewal, and expiration times for particular items.
Use the service monitor to display all open service calls and overdue calls.
Evaluate service performance by analyzing service contracts and technical call data.
Provide alerts when call durations and volume limits have been exceeded.
Assign tickets, create activities, and contact customers locally and remotely.
Define different queues to navigate service calls to relevant departments or employees.
Employ an automated and standardized approach to creating service contracts.
Analyze service calls by queue, response by assignee, average closure time, and more.
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