Service Management
OptiPro Manufacturing’s Service Management provides greater control over your service department with a solutions knowledge base, tracking of service contracts, and call analytics.
Why Choose OptiPro Manufacturing’s Service Management Software?
- Resolve: frequently asked questions easily with a solutions knowledge base.
- Track: serial numbers from the sale of an item throughout the entire service period.
- Manage: the service contract to ensure timely and accurate execution of contract terms.
- Analyze: support staff performance and consumer issues for improved customer service.
Benefits of OptiPro Manufacturing’s Service Management
Improved Response Times
Service monitoring sends real-time alerts when preset limits are exceeded.
Better Customer Service
View the relevant consultant, department, or employee to navigate service calls.
Faster Resolutions
Quickly find resolutions to common issues using a solutions knowledge base.
Efficient Contract Administration
Maintain customer agreements with key information on service contracts and warranties.
Real-time Analysis
Instant access to multiple reports on call volumes, durations, and response times.
Standardization
Predefined templates help employ an automated and standardized approach to contracts.
Empowered Employees
Service staff can access their call performance to take any necessary action.
Enhanced Customer Data
Customer equipment cards track the serial numbers of items sold and services provided.
OptiPro Manufacturing’s Service Mobile App
Mobility matters in today’s 24/7 world
- Efficiently manage and resolve service tickets online or offline
- View KPIs and customize to suit your business needs
- Deliver excellent customer service, anywhere, anytime.
How OptiPro Manufacturing’s Service Management Software Can Work for You
OptiPro Manufacturing’s Service Management Functionality
Contract Administration
Project Management
Issue Resolution
User Authorization
Product Contracts
Service Monitoring
Performance Evaluation
Evaluate service performance by analyzing service contracts and technical call data.
Alert Notifications
Remote Access
Assign Service Calls
Predefined Templates
Real-time Reports
How to Know if You Need OptiPro Manufacturing Service Management Software
OptiPro Manufacturing Service Management Resources