Customer 2020: Are You Future-Ready or Reliving the Past?

160709-Accenture-Customer-2020-Future-Ready-Reliving-Past-1

Ten years of Accenture research highlights real opportunities for providers to better meet customers’ steadily rising expectations. The emergence and evolution of the nonstop customer.

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160709-Accenture-Customer-2020-Future-Ready-Reliving-Past-1

Ten years of Accenture research highlights real opportunities for providers to better meet customers’ steadily rising expectations. The emergence and evolution of the nonstop customer.